Just
a perfect
stay

At C-Hotels Helios check-in is scheduled from 14:00.
At C-Hotels Continental, C-Hotels Andromeda, C-Hotels Zeegalm, C-Hotels Excelsior, C-Hotels Burlington and C-Hotels Cocoon check-in is from 15:00 onwards.

If you have already arrived earlier, you may check in at reception. We can already store your luggage for you. You can check in online in advance so that the check-in process can be carried out smoothly. We ask our guests to leave their room before 11:00. Earlier check-in is possible if our occupancy permits. Please contact us the day before your arrival or on the day itself in the morning to ask if you can check in earlier.

You will pass by the reception for the check-out. If you wish, you can also make use of the online check-out. On the day of departure, you can leave your luggage at the hotel for collection later in the day. In this way, you can still enjoy your last day of your holiday to the full.

Dogs are allowed in:
C-Hotels Andromeda with a supplement of € 22 per dog per night. (except in the Andromeda Suite)
C-Hotels Continental, C-Hotels Excelsior and C-Hotels Zeegalm with a supplement of € 16.50 per dog per night.

Please note that dogs are not allowed in the breakfast area.

Dogs are not allowed in C-Hotels Burlington, C-Hotels Silt and C-Hotels Helios.

You can make a reservation through various channels.
For the best rates and conditions, book through the C-Hotels website.
A credit card is required to make a reservation through our website.

If you wish, you can make your reservation by e-mail or over the phone.

If you do not have a credit card, you can pay for your booking by bank transfer. It is not possible to pay by bank transfer when booking online, only when booking by telephone or e-mail. The reservation must be made at least one week in advance and the amount must be transferred to the hotel account within 48 hours. In case of a last-minute reservation, we ask you to send us the proof of payment immediately after transferring the money, this way your reservation is also guaranteed.

Please contact Reception by telephone or e-mail. We will check whether your reservation can be changed or cancelled at that time, depending on the booking conditions that apply to your reservation. Cancellation policies vary according to the rate you have selected. You can find all information about the cancellation policy on your booking confirmation. If you have made a non-refundable reservation, you cannot cancel or change your booking under any circumstances. If you have not made a direct reservation, but via booking.com or another channel, and you wish to change or cancel your reservation? Then you must contact the channel where you made the booking. They will advise you further on the possible steps to take.

Our 4-star hotels are open 24/24 and 7/7.
In our 3-star hotels, we provide late check-in after the reception desk closes.


Please contact the hotel if you cannot check in before closing time.
It is also possible that one of our employees contacts you by phone or by e-mail. You will receive the necessary explanation and code to open the hotel safe.
The day after check-in, please report to reception to arrange the rest of the formalities for your stay.

By car:
From the E40 motorway, exit at Middelkerke (exit 4) and take a left to follow the Diksmuidestraat/N369. At the roundabout, take the 2nd exit and follow the road to Spermaliestraat/N325. At the canal, follow right to Vaartdijk-Zuid and then immediately turn left over the bridge to continue on Spermaliestraat. At the next junction, follow Spermaliestraat (left) and stay on Spermaliestraat until the traffic lights. At these traffic lights, turn left and follow the Westendelaan, at the roundabout take the 2nd exit. After 1.4 km, turn right into the Louis Logierlaan and then take the first cross street on the left, in front of Bistro Kroko. You are now in Duinenweg.

By public transport:
Train: take the train to the station of Ostend.
Tram: You take the tram at the station with destination 'De Panne' and get off at the stop Krokodiel in Middelkerke.

By taxi:
There are always taxis available and a ride takes between 15 and 20 minutes depending on the amount of traffic. A taxi ride costs between € 25 and € 40 for a single trip from the station to the hotel. For special requests call our taxi partners.
Taxi Federation: 059/70.27.27 - Taxi Moerman: 0477 77 88 99

We provide free parking for our guests. If you enter the park via the Duinenweg, there is no height limit. The car park is wheelchair accessible. There are currently no electric charge spots available.

You can rent closed garage boxes for €10 per night. Maximum height for the garage is 2m.

Parking is possible from the moment of check-in until the moment of check-out.

There is a closed garage for storing bicycles. You can ask for the key at the reception upon arrival.

At Zeegalm, you can easily rent a Tenways E-Bike. A half-day costs €20, and a full day costs €30. For more information or reservations, please contact the reception.

The hotel has a heated natural swimming pool.
The pool is open from 15 June to 15 September, always from 9 am to 9 pm.
Children are allowed when accompanied by an adult.