1.1. The website available at the address c-hotels.be (hereinafter referred to as the "Website") is operated by and is the property of Flow Hospitality Group, with company number BE0641.997.666 and with registered office at Van Iseghemlaan 105, 8400 Ostend (hereinafter also referred to as the "Controller", "we" or "us").
1.4. We are responsible for the processing of your personal data. As the controller, we take all appropriate technical and organisational measures to ensure that the processing complies with Regulation (EU) 2016/679 of 27 April 2016 (hereinafter "GDPR"). Our appointees or employees who have access to your personal data are equally obliged to comply with the GDPR.
1.7. Please note that the uploading or posting on the Website of information relating to other persons is always subject to the express consent of the person(s) concerned.
2. Who are we and how can you contact us?
Legal form: NV
Company name: Flow Hospitality Group
Trade name: C-Hotels
Registered office: Van Iseghemlaan 105, 8400 Oostende
VAT number: BE 0641997666
Phone number: 059 80 66 11
E-mail address: firstname.lastname@example.org
Hyperlink(s) Website: c-hotels.be
3. Contact details Data Protection Officer
Tomas S. -email@example.com - 059 80 66 11
4. For what purposes do we process your personal data?
We process your personal data provided by you on or through the Website only for the purposes of:
5. What is the legal basis for processing your personal data?
5.1. We process your personal data if: the data subject has consented to the processing of their personal data for one or more specific purposes.
6. What personal data do we process?
6.1. On or through the Website, we only process the following personal data to the extent that you provide it: Identification data .
6.2. We also process, inter alia, the following data: device data, log file data such as IP address, browser and operating system, the external website that referred you and the pages you visited on the Website (and the date and time of the pages you visited). This data is processed automatically (even without any registration) solely for statistical purposes and with a view to further improving the Website.
7. Who else receives and/or processes your personal data (besides the Processing Manager)?
Your personal data are also processed on our behalf by our IT supplier SKINN. This processing is regulated by a processor's agreement that we have concluded with them.
The mailing system Revinate also uses your mail address to send mailings.
8. Do we transfer your personal data to (companies or entities in) non-EU countries ?
9. Where, how and how long do we keep your personal data?
9.1. Your personal data is stored on a secure server of Combell and Revinate.
9.2. We will not keep your personal data longer than necessary to achieve the purposes set out in article 4. In this respect, we may keep your personal data for some time. In any case, we will not keep your personal data longer than the retention period.
10. What are your rights?
10.1. You have the right to request us to:
- access to your personal data;
- correction (rectification) or deletion (erasure) of your personal data;
- restriction of processing relating to you.
10.2. You have the right to object to the processing of your personal data. You may object, at any time and free of charge, to the processing of your personal data for direct marketing purposes.
10.3. You have the right to have your personal data transferred to another controller.
10.4. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. However, the withdrawal of your consent shall not have retroactive effect and shall not affect the lawfulness of the processing based on your consent before its withdrawal.
10.5. You have the right to lodge a complaint with the Privacy Commission / Data Protection Authority.
10.6. The exercise of the above rights is subject to the requirements and conditions set out in the GDPR.
10.7. To exercise the above rights, you may simply send us a request at
firstname.lastname@example.org where you must provide adequate identification.
11 What are our obligations?
11.1. We will take all appropriate measures to ensure a level of security appropriate to the risks for and in protecting your personal data.
11.2. We keep a processing register which also describes the (category of) processing of your personal data.
11.3. [If applicable - We have appointed a Data Protection Officer who informs and advises us on our obligations under the GDPR, monitors compliance with the GDPR and is the point of contact with the competent privacy authorities].
11.4. We cooperate with the competent privacy authorities (upon their request).
11.5. We will, where necessary and/or required, report security incidents or data breaches (including unlawful processing, loss, unavailability, destruction, damage or unauthorised dissemination of your personal data) immediately to the Privacy Commission / Data Protection Authority and no later than 72 hours after becoming aware of them.
In case such breach is likely to cause a high risk to your rights, and under the conditions set out in the GDPR, we will also notify you.
In case you should become aware in any way of such breach in relation to your personal data or those of others, please contact us at the e-mail address email@example.com.
11.6. If we were to use certain new technologies or applications to process your personal data, which would be likely to pose high data protection risks to you, we will, under the conditions stipulated in the GDPR, carry out a so-called "Data Protection Impact Assessment" (DPIA) and, if required, consult the Privacy Commission / Data Protection Authority in advance in this regard.
12.1. The Website uses "cookies" in order to improve the user experience and for the collection of statistics among the visitors to the Website. Cookies are small data files stored by the browser on your computer when you consult a website and facilitate the interaction between the visitor and the Website. Cookies do not contain any personal data.
The following types of cookies are used on the Website:
i. Temporary cookies: these cookies are deleted as soon as you close your browser and are indispensable for navigating the Website.
ii. Permanent cookies: these cookies are used to pass information to Combell's web server each time you visit the Website and are stored on your computer for a longer period of time. These cookies are activated each time you visit the Website.
iii. Functional cookies: these cookies are used in order to allow the Website to function properly.
iv. Non-functional cookies: these cookies may be used for, among other things, statistical purposes.
12.3. You have the right, upon request and free of charge, to oppose the previously permitted use of the abovementioned cookies. You can send this request at any time to firstname.lastname@example.org.
Questions? Feel free to contact us: email@example.com