Surrender to seaside serenity

You can make a reservation through various channels.
For the best rates and conditions, book through the C-Hotels website.
A credit card is required to make a reservation through our website.

If you wish, you can make your reservation by e-mail or over the phone.

Please contact Reception by telephone or e-mail. We will check whether your reservation can be changed or cancelled at that time, depending on the booking conditions that apply to your reservation. Cancellation policies vary according to the rate you have selected. You can find all information about the cancellation policy on your booking confirmation. If you have made a non-refundable reservation, you cannot cancel or change your booking under any circumstances. If you have not made a direct reservation, but via booking.com or another channel, and you wish to change or cancel your reservation? Then you must contact the channel where you made the booking. They will advise you further on the possible steps to take.

If you do not have a credit card, you can pay for your booking by bank transfer. It is not possible to pay by bank transfer when booking online, only when booking by telephone or e-mail. The reservation must be made at least one week in advance and the amount must be transferred to the hotel account within 48 hours. In case of a last-minute reservation, we ask you to send us the proof of payment immediately after transferring the money, this way your reservation is also guaranteed.

At C-Hotels Helios check-in is scheduled from 14:00.
At C-Hotels Continental, C-Hotels Andromeda, C-Hotels Zeegalm, C-Hotels Excelsior, C-Hotels Burlington and C-Hotels Cocoon check-in is from 15:00 onwards.

If you have already arrived earlier, you may check in at reception. We can already store your luggage for you. You can check in online in advance so that the check-in process can be carried out smoothly. We ask our guests to leave their room before 11:00. Earlier check-in is possible if our occupancy permits. Please contact us the day before your arrival or on the day itself in the morning to ask if you can check in earlier.

You will pass by the reception for the check-out. If you wish, you can also make use of the online check-out. On the day of departure, you can leave your luggage at the hotel for collection later in the day. In this way, you can still enjoy your last day of your holiday to the full.

Our 4-star hotels are open 24/24 and 7/7.
In our 3-star hotels, we provide late check-in after the reception desk closes.


Please contact the hotel if you cannot check in before closing time.
It is also possible that one of our employees contacts you by phone or by e-mail. You will receive the necessary explanation and code to open the hotel safe.
The day after check-in, please report to reception to arrange the rest of the formalities for your stay.

By car:
The hotel is located at Epernay Square. Please note that this is a pedestrian zone. You can park in the underground parking or use the kiss & ride area to unload your luggage (limited time).

By public transportation:
You can take the train to Oostende station. At the station, you can easily take the coastal tram and get off at the Epernay Square stop.

Ostend Airport:
From the airport, you can easily take bus line 60 or the coastal tram to travel to Middelkerke.

Brussels Airport:
If you arrive at Brussels Airport, you can first take the train to Ostend and then easily take bus line 60 or the coastal tram from Oostende Station to Middelkerke.

Optionally, you can make use of the paid parking at Silt Middelkerke.

All our hotels and associated facilities are accessible to disabled guests.
Some rooms have been adapted to the needs of disabled guests.

Dogs are allowed in:
C-Hotels Andromeda with a supplement of € 22 per dog per night. (except in the Andromeda Suite)
C-Hotels Continental, C-Hotels Excelsior and C-Hotels Zeegalm with a supplement of € 16.50 per dog per night.

Please note that dogs are not allowed in the breakfast area.

Dogs are not allowed in C-Hotels Burlington, C-Hotels Silt and C-Hotels Helios.

All our hotels provide super fast wifi to the hotel guest. Wifi is available both in the hotel room and in all common areas of the hotel.

You can purchase a gift voucher at the reception of one of the C-Hotels. If you cannot purchase the voucher on the spot, we ask you to transfer the amount. As soon as we receive the payment, we will send the gift card.

A gift voucher can be purchased for an amount of your choice. It is not possible to purchase a gift card for a specific night as the prices of the rooms always vary depending on the period and occupancy in the hotel.

If your gift voucher has expired, you must contact the reception of the hotel of your choice and state the number and value of your gift voucher. The voucher is valid for 1 year. Has it expired? Then the reception will check if the voucher can be renewed.

If you have a voucher or gift certificate, please contact the hotel reception directly. Your voucher can only be used with a direct reservation. If you make your reservation online, please mention the voucher code and value in the comments. This will then be settled manually. It is not possible to use a voucher or gift voucher for reservations via booking.com, Expedia or other online travel agents.