1. Identity and contact details of C-Hotels

1.1. The website available at the address c-hotels.be (hereinafter: the "Website") is operated and owned by Flow Hospitality Group, with company number BE 0641 997 666 and with registered office at Van Iseghemlaan 105, 8400 Ostend.

1.2. Information and data on C-Hotels:

Legal form: NV

Company name: Flow Hospitality Group

Trade name: C-Hotels

Registered office: Van Iseghemlaan 105, 8400 Ostend

VAT number: BE 0641 997 666

Phone number: 059 80 66 11

E-mail address privacy@flowhg.com

Hyperlink(s) Website: c-hotels.be

2. Applicability of these Terms of Use

2.1. These terms of use apply exclusively to the use of the Website. These terms and conditions do not in any way cover the usage policies of other service providers that you use on or through the Website.

2.2. Before you can make any use whatsoever of (the services connected with) the Website, you must expressly, fully and irrevocably agree to (the application of) these terms of use by clicking on the ok button. The text of these terms and conditions of use can be consulted at any time under the heading 'Terms of use - Disclaimer' on the Website.

2.3. The possible nullity or non-applicability of one or more provisions of these terms and conditions of use does not lead to the nullity of the whole of these terms and conditions.

2.4. C-Hotels reserves the right to modify these terms of use at any time. Changes will be announced on the Website and/or by electronic means. Continued use of the Website will be considered as acceptance of the new conditions. These terms of use were last amended on 19 October 2021.

2.5. These terms of use apply without prejudice to the possible application of mandatory statutory provisions for the protection of consumers (in particular the relevant provisions of the Code of Economic Law (WER)).

3. Conditions of use

3.1. Information and content on the Website

3.1.1. C-Hotels tries to ensure that the information on the Website, being all data and information in the broadest sense, including photos, video files, texts etc., is correct, complete and up-to-date. Despite our efforts, inaccuracies may occur for which C-Hotels does not accept any liability.

3.1.2. C-Hotels cannot exclude the occurrence of faults, interruptions or technical errors which may limit or prevent access to the Website.

3.1.3. The information on the Website is of a general and indicative nature, is not adapted to personal or specific circumstances, can in no way be considered as personal advice or a contractual (result) commitment and cannot give rise to damages or termination of the agreement with C-Hotels. The information on the Website is available as is, without any guarantees being given. The use of the Website and of the information contained therein is therefore at your sole risk and responsibility. You acknowledge and accept that C-Hotels' obligations in relation to the operation and content of the Website are of a purely technical nature.

3.1.4. You are committed to using the Website only for legitimate purposes.

3.2. Your obligations

3.2.1. You must have a good and stable internet connection and efficient hardware and software suitable for (the services of) the Website. You must also have adequate and recent antivirus, anti-spyware and firewall protection on your systems.

3.2.2. If the systems of C-Hotels, its employees, subcontractors, external suppliers or service providers and/or its other users should suffer damage as a result of the exchange of computer viruses or other harmful files, you alone shall be fully liable to C-Hotels and you shall indemnify C-Hotels in full, without limitation, in principal, interest and (legal) costs against any claims by third parties (including employees, subcontractors, external suppliers or service providers and users of C-Hotels) who may suffer damage as a result.

3.3. Measures

4. Processing of personal data

C-Hotels cares about your privacy and will always act in accordance with the provisions of the applicable privacy regulations. For more information on the protection and processing of your personal data on or via the Website, please consult the privacy policy at: c-hotels.be.

5. Liability

5.1. C-Hotels is in no way liable for:

- the quality, completeness, accuracy, suitability, availability or form of the information on or generated by the Website or by other (external) websites or applications referred to through (even permissible) hyperlinks on the Website

- any decision made or action taken by you based on the content or information on the Website;

- any malfunctions, interruptions, technical errors, unauthorized interventions (including hackers), viruses etc. on the Website;

- (the functioning and/or availability of) software and/or applications of third parties or the consequences thereof for the downloading from and/or the use of the Website;

- indirect damage, indirect damage or consequential damage (including but not limited to loss of time, loss of an opportunity, loss of profit, emotional damage etc.);

- cases of force majeure;

- a minor fault other than intentional or a major fault equivalent to intentional fault.

5.2. C-Hotels can in no case be held jointly or severally liable with third parties for any damage.

6. Intellectual property

6.1. The Website, its components and all information and/or content on, linked to and/or generated by the Website, including but not limited to all texts, images, logos, graphics, formulas, video files, sound files, HTML codes, software, databases, the design or any other creation, content or information on or related to the Website, are the exclusive intellectual property of C-Hotels or its licensors and may only be reproduced or communicated to the public with the express, prior written consent of C-Hotels or its licensors.

In other words, you are prohibited at any time (including after the termination of the agreement with C-Hotels) from reproducing or communicating to the public the Website (or parts thereof), including all information linked to or generated by the Website and/or the content of the Website, in any way whatsoever without the express prior written consent of C-Hotels or its licensors.

6.2. Nothing contained in these terms of use shall be construed as conferring in any way whatsoever any licence or right to use the intellectual property rights of C-Hotels to you.

6.3. You acknowledge and accept that the services on the Website may involve the use of certain open source software or freeware under licences which may contain provisions that take precedence over these terms of use.

6.4. You acknowledge and accept that information or content on the Website can be the subject of protection by intellectual property rights of third parties. You agree to respect these rights and to indemnify C-Hotels in full, in principal, interests and (legal and) costs for any infringement by you of the intellectual property rights of third parties in this respect.

7. Complaints

Complaints arising from any use of the Website or the application of the present terms and conditions of use may be reported to C-Hotels by e-mail: privacy@flowhg.com

8. Applicable law - competent courts

Any dispute concerning the interpretation or application of these terms of use or arising from any use of the Website is subject to Belgian law and the exclusive jurisdiction of the courts of Bruges, unless the law imperatively stipulates the jurisdiction of another court.

9. Contact details C-Hotels

For further information, comments or complaints, the user may contact C-Hotels using the details below:

Address: Van Iseghemlaan 105

8400 Ostend

E-mail address: privacy@flowhg.com

Telephone number: 059 80 66 11