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At C-Hotels Helios check-in is scheduled from 14:00.
At C-Hotels Continental, C-Hotels Andromeda, C-Hotels Zeegalm, C-Hotels Excelsior, C-Hotels Burlington and C-Hotels Cocoon check-in is from 15:00 onwards.

If you have already arrived earlier, you may check in at reception. We can already store your luggage for you. You can check in online in advance so that the check-in process can be carried out smoothly. We ask our guests to leave their room before 11:00. Earlier check-in is possible if our occupancy permits. Please contact us the day before your arrival or on the day itself in the morning to ask if you can check in earlier.

You will pass by the reception for the check-out. If you wish, you can also make use of the online check-out. On the day of departure, you can leave your luggage at the hotel for collection later in the day. In this way, you can still enjoy your last day of your holiday to the full.

You can make a reservation through various channels.
For the best rates and conditions, book through the C-Hotels website.
A credit card is required to make a reservation through our website.

If you wish, you can make your reservation by e-mail or over the phone.

If you do not have a credit card, you can pay for your booking by bank transfer. It is not possible to pay by bank transfer when booking online, only when booking by telephone or e-mail. The reservation must be made at least one week in advance and the amount must be transferred to the hotel account within 48 hours. In case of a last-minute reservation, we ask you to send us the proof of payment immediately after transferring the money, this way your reservation is also guaranteed.

Please contact Reception by telephone or e-mail. We will check whether your reservation can be changed or cancelled at that time, depending on the booking conditions that apply to your reservation. Cancellation policies vary according to the rate you have selected. You can find all information about the cancellation policy on your booking confirmation. If you have made a non-refundable reservation, you cannot cancel or change your booking under any circumstances. If you have not made a direct reservation, but via booking.com or another channel, and you wish to change or cancel your reservation? Then you must contact the channel where you made the booking. They will advise you further on the possible steps to take.

Dogs are not allowed in C-Hotels Burlington, C-Hotels Silt and C-Hotels Helios.

Dogs are allowed in:
C-Hotels Andromeda with a supplement of € 22 per dog per night. (except in the Andromeda Suite)
C-Hotels Continental, C-Hotels Excelsior and C-Hotels Zeegalm with a supplement of € 16.50 per dog per night.

Please note that dogs are not allowed in the breakfast area.

At C-Hotels you can order a bouquet of flowers, a bottle of bubbly, cake or chocolates to be placed in your room on arrival. This should always be requested 3 days in advance. For more information and rates, please contact the hotel reception.

By car:
When entering Ostend [Kennedy roundabout] turn left, take the 2nd exit on the right, follow until the next roundabout [Vuurkruisenplein], take the 3rd exit and follow the Boulevard Leopold II until the first traffic lights. Here you turn right, hotel Burlington is 300 m further on the left side.

By public transport:
By train: two trains per hour depart to Ostend from the railway stations Brussel-Centraal, Antwerp and Gent Dampoort.

By foot:
From the station cross the bridge and turn left, hotel Burlington is 300 m further on.

By taxi:
Taxis are always available and a trip takes between 2 minutes depending on the amount of traffic. A taxi ride costs about €2 for a one-way trip from the station to the hotel. For special requests call our taxi partners.
Taxi Association: 059/70.27.27 - Taxi Moerman: 0477 77 88 99

C-Hotels Burlington does not have its own car park.

You can use the public parking spaces in the vicinity of the hotel.
Sea car park (Visserskaai 25)
Sea car park (Hendrik Serruyslaan at Leopold II Laan)

The cost to park there is 20-25 euros per 24 hours.

There are also free parking spaces on the outskirts of Ostend:
Randparking Maria-Hendrika (Iependreef)
Free parking ferry (Eduard Anseelekaai)

C-Hotels Burlington, C-Hotels Excelsior and C-Hotels Helios have a roof terrace.